Why was my Weave 10DLC text registration rejected?

This page is for healthcare practices and other small offices that text patients and customers through Weave. Weave says 10DLC registration is required for all businesses texting US customers. Canadian offices use their CRA Business Number. Weave says unregistered accounts face heavy filtering and added carrier fees.

10DLC Site is not affiliated with or endorsed by Weave. Provider names are used only to describe where information goes. This page describes the flow as documented at the time of writing (Updated September 2026). Screens change, so follow what you see in your account.

Which registration does Weave use, and who submits it?

Weave uses A2P 10DLC. You enter your details and proof of consent in the Weave app, and Weave sends them on for carrier review. Weave says it manages the setup, so you do not deal with The Campaign Registry directly. If you switch providers later, Weave says you must register again with the new one.

The three steps in Weave's guide:

1. Business information. Settings, then Organizational Settings. Check Business Verification. If it has a green checkmark, skip ahead. Otherwise enter Legal Business Name, EIN, and Address exactly as on your tax documents, confirm your website has opt-in language, and submit.
2. Compliance documentation. Settings, then Organizational Settings, then Messaging Compliance Registration. Give proof of consent as a Web Form, Printed Document, or Verbal process.
3. Register the number. Settings, then Organizational Settings, then Manage Phone Numbers and Porting. Click the More icon next to the number and choose Register for 10DLC. The status changes to Pending.

What does Weave ask for, and where does the website come in?

Weave offers a privacy policy template and a terms template in its help center.

Included in your Registration Kit: your legal details laid out to match Weave's form, a consent description for the Messaging Compliance step, and your homepage, privacy policy, terms, and opt-in page URLs. Build my order →

What does Weave say carriers check on your website?

Weave's FAQ lists three things to add to your site:

• An opt-in checkbox. Wherever a customer can type a mobile number, add a checkbox with explicit text-permission wording. See opt-in form.
• A privacy policy with a no-sharing line. Weave gives the exact sentence: "Consumer information is not shared with third parties for marketing purposes." See privacy policy.
• Visible SMS terms. A terms page that covers message types, frequency, data rate notices, privacy links, and opt-out words. Weave says it must be printed on the page, not hidden in a popup. See SMS terms.

Weave also says the business must have a live website or a verified social media page.

Why was my Weave registration rejected?

These reasons come from Weave's FAQ. Each links to a fix page.

What do Weave's registration statuses mean?

How long does Weave review take, and what does it cost?

Weave's registration guide says carrier verification can take up to 10 business days. Its FAQ says Pending usually lasts 2 to 3 business days.

Weave does not publish a per-registration fee at the time of writing. Its FAQ says carrier fees are covered through a Regulatory Cost Recovery Fee on your monthly invoice. Ask Weave support what applies to your account.

What Weave details trip people up?

• Exact IRS match. Weave checks your name, EIN, and address against IRS or CRA records. Weave suggests IRS Letter 147C if you need to confirm your EIN.
• Sole proprietors. Weave says you still need an EIN, and that many carriers reject sole proprietor campaigns.
• Popups do not count. SMS terms must be visible on the page.
• Vetting tips. Weave's FAQ points to Bandwidth's carrier support portal for vetting guidance. Our Bandwidth guide covers similar ground.

How do I get a website that passes Weave review?

1. Show your exact legal name. See brand name match.
2. List services and contact details. See business contact info.
3. Serve pages over https. See SSL and HTTPS.
4. Publish a privacy policy with the no-sharing sentence. See privacy policy.
5. Publish SMS terms on the page, not in a popup. See SMS terms.
6. Add a text opt-in checkbox to every form that asks for a mobile number. See opt-in form.
7. Keep the site live. See no parked sites.

10DLC Site builds these pages and gives you the URLs and details to enter in Weave. You still fill out and send the registration yourself, and carriers make the final decision. If a reviewer flags your website, we fix the website free.

Sources

• Weave Help: 10DLC, register your text messaging brand through Weave
• Weave Help: Text messaging brand registration FAQ
• Weave: 10DLC for small business

Not sure if your current site is ready? Compare your site with the checklist, or see pricing for a site built for 10DLC review.