Nextiva needs a secure HTTPS website that matches your registered business, with an SMS disclaimer that names your business, shows opt-out keywords, says message and data rates may apply, and links your terms and privacy policy. Nextiva says parked domains, coming soon pages, and HTTP-only sites are rejected.
This page is for Nextiva account admins who need to register phone numbers for texting, or whose registration was declined. Nextiva says all account administrators are required to register every phone number used for texting.
10DLC Site is not affiliated with or endorsed by Nextiva. Provider names are used only to describe where information goes. This page describes the flow as documented at the time of writing (Updated September 2026). Screens change, so follow what you see in your account.
Nextiva uses A2P 10DLC business messaging registration. Its fee article lists charges from The Campaign Registry (TCR) and carriers for brand and campaign registration. A Nextiva account administrator submits the form in NextOS. Nextiva passes it on for review.
Nextiva's registration steps article describes the form in three parts: company information, text messaging details, and disclaimer and compliance language.
| Item | Where it goes in Nextiva |
|---|---|
| Company website | Company information. Nextiva says it must be secure and use HTTPS. A social media page or e-commerce store link is listed as an alternative. |
| Consent method | Text messaging details. Options are Verbal, Website Form, Paper Form, Customer Initiated Text, and Mobile QR Code. |
| Opt-in page | For the Website Form method, the page with your form and SMS disclaimer. |
| Terms and privacy policy | Nextiva says help information, terms and privacy policies must be linked directly in the disclaimer. |
| Sample messages | Nextiva's tips ask for at least two real examples, including one with a link or phone number if you send them. |
The flow in plain steps:
Nextiva's verification article lists the website problems that lead to rejection:
Nextiva's tips also say your website domain should line up with your brand's support email. The verification article adds that larger businesses should use a branded email rather than a free one.
Nextiva does not publish numbered codes in the articles we reviewed. Here are its listed reasons, paraphrased, with the page that explains each fix.
| Nextiva reason (paraphrased) | Fix page |
|---|---|
| Legal name or DBA does not match tax documents, down to punctuation | Brand and EIN mismatch |
| Website not secure (HTTP) | SSL and HTTPS |
| Website is a domain parking page or a coming soon placeholder | Under construction or parked |
| Opt-in language missing business name, opt-out, or rates disclosure | Opt-in form |
| Terms or privacy policy not linked in the disclaimer | Missing SMS terms |
| Business sells or shares data | Privacy policy missing SMS language |
| Campaign description too vague | Campaign rejected: next steps |
| Disqualifying use case, such as payday loans, crypto, cannabis, debt collection or gambling | Prohibited content |
On the description, Nextiva's tips give an example of what fails: a generic line about texting between customers and employees. It asks you to say what the texts are about and who starts the conversation.
Nextiva says registration typically takes 10 to 30 business days. If it is declined, you correct the details and submit again.
At the time of writing, Nextiva lists these fees:
| Fee | Listed amount | Notes |
|---|---|---|
| Brand registration | $4 one time | Per legal entity |
| Brand reverify | $4 one time | Required after editing any brand details |
| Campaign setup | $15 | One charge per submission |
| Low Volume Mixed campaign | $1.50 per month | |
| Sole Proprietor campaign | $4 per month | Separate contract required |
| Mixed, Account Notification, 2FA, Customer Care, Other | $10 per month |
Because the campaign setup fee is per submission, each resubmission costs another $15. Brand edits add a $4 reverify fee. Nextiva also notes that multiple connectivity partners can mean duplicate monthly fees on one invoice. Check its current fee article.
Included in your Registration Kit: the campaign description, consent description, and sample messages written for your use case, plus your homepage, privacy policy, terms and opt-in page URLs and your business details, ready to paste into Nextiva. Build my order →
10DLC Site builds these pages and gives you the exact URLs. You still submit the registration yourself, and carriers make the final decision. For other providers, see the any-provider guide.
Not sure if your current site is ready? Compare your site with the checklist, or see pricing for a site built for 10DLC review.
A new .com with hosting, SSL, a privacy policy that covers SMS, SMS terms and a compliant opt-in form, built to the requirements on this page. You submit your own 10DLC registration, and no one can guarantee approval, but a reviewer will have nothing on your site to flag.
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Nextiva says to go from the NextOS home page to Administration, then Communication, then Messaging, and start the registration. You fill in the form and submit it. Nextiva says all account administrators must register every phone number used for texting.
Nextiva says registrations are declined when details in the form do not match, such as the legal name, tax ID or website, or when information is incomplete. It also lists HTTP-only websites, parked domains, coming soon pages, missing disclosures and data sharing as rejection causes.
Yes. Nextiva says your company's website must be secure and use HTTPS. It states that sites using HTTP or any unsecured protocol will be rejected, so get an SSL certificate in place before you submit.
Nextiva says the registration process typically takes between 10 and 30 business days. If it is declined, you correct the details and submit the registration again, which starts a new review.
At the time of writing, Nextiva lists a $4 brand registration fee, a $4 brand reverify fee after any brand edit, and a $15 campaign setup fee charged per submission. Monthly campaign fees range from $1.50 to $10. Check Nextiva's current fee article.
Yes. Nextiva says to select the sole proprietor option if you do not have a corporate tax ID or EIN. Its fee article lists a $4 monthly Sole Proprietor campaign fee and says a separate contract is required.
Nextiva's registration tips say the privacy policy must state that mobile or messaging consent information will not be shared with third parties or affiliates for marketing or promotional purposes. The terms and privacy policy must be linked in the SMS disclaimer.
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