This page is for Nextiva account admins who need to register phone numbers for texting, or whose registration was declined. Nextiva says all account administrators are required to register every phone number used for texting.

10DLC Site is not affiliated with or endorsed by Nextiva. Provider names are used only to describe where information goes. This page describes the flow as documented at the time of writing (Updated September 2026). Screens change, so follow what you see in your account.

Which registration does Nextiva use, and who submits it?

Nextiva uses A2P 10DLC business messaging registration. Its fee article lists charges from The Campaign Registry (TCR) and carriers for brand and campaign registration. A Nextiva account administrator submits the form in NextOS. Nextiva passes it on for review.

Where do the website URLs go in Nextiva's registration?

Nextiva's registration steps article describes the form in three parts: company information, text messaging details, and disclaimer and compliance language.

The flow in plain steps:

1. From the NextOS home page, go to Administration, Communication, Messaging, and start registration.
2. Enter your legal company name with correct punctuation, DBA, EIN, and company type.
3. Enter your HTTPS website.
4. Pick your usage category (conversational, informational, or promotional) and consent method.
5. Describe how you collect numbers and consent, add samples, and submit.

What does Nextiva check on your website?

Nextiva's verification article lists the website problems that lead to rejection:

• No HTTPS. Sites on HTTP or another unsecured protocol are rejected.
• Parked domains. A site that lands on a domain parking page is rejected.
• Placeholders. Empty or "coming soon" sites are rejected.
• Missing disclosures. The opt-in language must name your business, show opt-out keywords, and say message and data rates may apply.
• Missing links. Terms and privacy policy must be linked in the disclaimer.
• Data sharing. The privacy policy must say personal info will not be shared or sold to third parties for marketing.

Nextiva's tips also say your website domain should line up with your brand's support email. The verification article adds that larger businesses should use a branded email rather than a free one.

Why was my Nextiva registration declined?

Nextiva does not publish numbered codes in the articles we reviewed. Here are its listed reasons, paraphrased, with the page that explains each fix.

On the description, Nextiva's tips give an example of what fails: a generic line about texting between customers and employees. It asks you to say what the texts are about and who starts the conversation.

How long does review take, and what does it cost?

Nextiva says registration typically takes 10 to 30 business days. If it is declined, you correct the details and submit again.

At the time of writing, Nextiva lists these fees:

Because the campaign setup fee is per submission, each resubmission costs another $15. Brand edits add a $4 reverify fee. Nextiva also notes that multiple connectivity partners can mean duplicate monthly fees on one invoice. Check its current fee article.

Nextiva-specific gotchas

• Punctuation counts. Nextiva says the legal name must match tax documents exactly, down to the punctuation.
• Editing the brand costs money. Any brand change triggers the $4 reverify fee.
• Social pages. If you use LinkedIn, Nextiva says it should be a company page, not a personal one (unless you are a sole proprietor), with SMS disclosure and privacy policy links in the About section.
• Pick one clear consent method. Nextiva's tips give separate templates for web form, verbal, written and customer-initiated consent. Web opt-in must be optional, not forced.

How do I get a website that passes Nextiva review?

1. The site is live on your own domain, not parked or "coming soon." See no parked sites.
2. It loads over HTTPS. See SSL and HTTPS.
3. It shows your exact business name, services and contact details. See brand name match and business contact info.
4. The privacy policy has a clear no-sharing line. See privacy policy.
5. SMS terms cover frequency, rates, STOP and HELP. See SMS terms.
6. The form has an optional, unchecked SMS box with a disclaimer linking terms and privacy. See opt-in form.

Included in your Registration Kit: the campaign description, consent description, and sample messages written for your use case, plus your homepage, privacy policy, terms and opt-in page URLs and your business details, ready to paste into Nextiva. Build my order →

10DLC Site builds these pages and gives you the exact URLs. You still submit the registration yourself, and carriers make the final decision. For other providers, see the any-provider guide.

Sources

• Nextiva Help: Business messaging registration steps (10DLC)
• Nextiva Help: Business Text Messaging Registration Information
• Nextiva Help: Business text message registration tips
• Nextiva Help: Business Messaging 10DLC compliance fees

Not sure if your current site is ready? Compare your site with the checklist, or see pricing for a site built for 10DLC review.