Birdeye collects your business details, website URL, EIN, and text opt-in process, then submits them to Twilio, which sends them to The Campaign Registry. Birdeye says the most common declines come from data that does not match official records and a small brand footprint. A clear, live website with matching details helps on both counts.
This page is for local and multi-location businesses that use Birdeye for reviews, webchat, and texting. Birdeye says any business sending SMS to US numbers through a platform must complete A2P 10DLC registration, including Canadian businesses that text US numbers.
10DLC Site is not affiliated with or endorsed by Birdeye or Twilio. Provider names are used only to describe where information goes. This page describes the flow as documented at the time of writing (Updated September 2026). Screens change, so follow what you see in your account.
Birdeye uses A2P 10DLC. You fill out Birdeye's form, and Birdeye submits it. Birdeye's FAQ says it sends your A2P Customer Profile to Twilio, and Twilio sends it to TCR. Resellers can register clients on their behalf, and Birdeye offers white-label forms for that.
Because the path runs through Twilio, the Twilio rules in our Twilio guide are a useful reference.
If you do not register, Birdeye says your number cannot receive texts. Birdeye routes outgoing texts through a shared toll-free number and adds "Sent via Birdeye" to each one. That is a fallback, not your own verified number.
| Item | What Birdeye asks for |
|---|---|
| Business name and address | As on your official records |
| Industry and business type | Pick the closest match |
| Website | Your business URL |
| Registration type | Low Volume, Standard, or Sole Proprietor |
| EIN | Required except for sole proprietors without one |
| Text opt-in process | How customers agree to get texts |
| Contacts | Two business contacts |
Birdeye's FAQ does not list separate privacy policy or terms URL fields. Reviewers use your website URL, so those pages should be easy to find from the homepage.
Included in your Registration Kit: your opt-in process description and business details laid out to match Birdeye's form, plus your homepage, privacy policy, terms, and opt-in page URLs. Build my order →
Birdeye's FAQ explains the vetting. Twilio sends Standard brands to secondary vetting, which gives a score from 0 to 100. Smaller businesses with less presence get lower scores. Birdeye says Sole Proprietor and Low Volume brands do not go through secondary vetting. See brand vetting.
Your website is a big part of your footprint. It is where a reviewer confirms your name, address, and services match the form.
Birdeye's best practices article covers the opt-in side:
Birdeye names two common causes in its FAQ. Its best practices article adds opt-in problems to avoid.
| Cause Birdeye names | What to fix | Fix page |
|---|---|---|
| Data discrepancies with official records | Match legal name, address, and EIN exactly | Brand EIN mismatch |
| Small brand footprint | Give reviewers a real site with services and contact details | Content pages |
| Use case mismatch | Make the campaign match what you actually send | Sample messages mismatch |
| Missing business name or opt-in language | Name your brand and add clear opt-in wording | Opt-in not verifiable |
| Missing opt-out language | Add STOP to your first message and terms | Missing SMS terms |
For Twilio error codes that may appear, see our Twilio guide.
Birdeye's registration article says processing takes 3 to 6 weeks. Sole proprietors without a tax ID must reply YES to a confirmation text.
At the time of writing, Birdeye lists:
| Plan | Who it fits (per Birdeye) | Fees listed by Birdeye |
|---|---|---|
| Low Volume | Fewer than 5 locations with an EIN, up to about 6,000 texts a day | $19 one time + $1.50 per month |
| Sole Proprietorship | Businesses without an EIN | $19 one time + $2 per month |
| Standard | 5+ locations, Mass Texting add-on, or over 6,000 texts a day | $59 one time + $10 per month |
Birdeye's help center does not list a separate resubmission fee. Check Birdeye's current help center before you act.
10DLC Site builds these pages and gives you the URLs and details to enter in Birdeye. You still fill out and send the registration yourself, and carriers make the final decision. If a reviewer flags your website, we fix the website free.
Not sure if your current site is ready? Compare your site with the checklist, or see pricing for a site built for 10DLC review.
A new .com with hosting, SSL, a privacy policy that covers SMS, SMS terms and a compliant opt-in form, built to the requirements on this page. You submit your own 10DLC registration, and no one can guarantee approval, but a reviewer will have nothing on your site to flag.
One-time price · 14-day money-back guarantee · Daily Compliance Watch
Open your Birdeye dashboard and use the registration link in the top banner. Birdeye asks for your business name, address, industry, business type, website URL, registration type, EIN, text opt-in process, and two business contacts. Birdeye then submits it to Twilio, which sends it to TCR.
At the time of writing, Birdeye lists Low Volume at $19 one time plus $1.50 per month, Sole Proprietorship at $19 plus $2 per month, and Standard at $59 plus $10 per month. Which plan applies depends on volume, locations, and whether you have an EIN. Check Birdeye's current help center.
Birdeye's registration article says processing takes 3 to 6 weeks. Sole proprietors without a tax ID also have to confirm by replying YES to a confirmation text. Start early so your texting is not interrupted.
Birdeye's FAQ names two common causes: data you submitted that does not match official business records, and a small brand footprint. Twilio's secondary vetting gives brands a score from 0 to 100, and smaller businesses with less online presence score lower.
Only in a limited way. Birdeye says unregistered numbers lose incoming text capability. Birdeye sends outgoing texts, automations, and auto-replies from a shared toll-free number instead, with "Sent via Birdeye" added to each message.
Yes. Birdeye says you can re-attempt registration, but you must give up-to-date information in the form. It also says a failed registration does not affect your contract term with Birdeye. Fix the mismatch or website issue before you try again.
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