Vonage requires a website on a custom domain name that includes a live Privacy Policy and SMS Terms, with the SMS terms inside your site's Terms and Conditions. Since 2025, website info is required for all brands except sole proprietors. Opt-in evidence must be hosted at a public link, since Vonage does not offer uploads.
Vonage's 10DLC articles are some of the most detailed about websites. Vonage even builds legal disclosure text into your message flow and asks that your website's call-to-action match it. That means your site and your registration need to say the same things.
10DLC Site is not affiliated with or endorsed by Vonage. Provider names are used only to describe where information goes. This page describes the flow as documented at the time of writing (Updated September 2026). Screens change, so follow what you see in your account.
| URL | Where it goes in Vonage |
|---|---|
| Business website (custom domain) | Your 10DLC brand. Required for all brands except sole proprietors since 2025. |
| Privacy policy | Campaign registration. Vonage's message flow disclosures link to it. Look for a field labeled something like "Privacy Policy URL." |
| Terms and conditions (with SMS terms) | Campaign registration. Vonage's message flow disclosures link to it. Look for a field labeled something like "Terms and Conditions URL." |
| Opt-in page or evidence | Message flow section, as a public link to your form or hosted screenshots |
| Links in your messages | "URL Samples" list (up to 15 URLs, at least 1 if embedded links is set to true) |
Here is the dashboard flow Vonage describes:
Other statuses Vonage lists include Updates Required, Carriers Review, Active, Rejected, and Suspended.
Vonage's campaign requirements list these points:
Vonage's articles describe requirements rather than numbered error codes, so this page does not list codes. Missing any required item above can lead to an "Updates Required" or "Rejected" status. Match each gap to a fix:
| Gap | Fix page |
|---|---|
| No website, or a site on a free subdomain | Website not accessible |
| SMS terms missing from Terms and Conditions | Missing SMS terms |
| Privacy policy lacks no-sharing wording | Privacy policy missing SMS language |
| Form has no SMS consent checkbox | Opt-in not verifiable |
| Evidence link is private or expired | Opt-in form |
| Public shortener in sample messages | Sample messages mismatch |
Vonage's pricing article lists these fees (in US dollars):
| Fee | Amount (per Vonage) |
|---|---|
| Brand registration | $4.50 |
| Authentication Plus (effective Aug 7, 2025) | $12.50 |
| Standard vet | $41.50 |
| Enhanced vet | $101.50 |
| Appeal | $11 |
| Campaign vetting, per vetting event (effective July 15, 2025) | $15 |
| Monthly campaign fee, most standard use cases | $10 |
| Monthly, Low Volume Mixed | $1.50 |
| Monthly, Sole Proprietor | $2 |
| Monthly, Agents and Franchises | $30 |
| Monthly, Charity or Emergency | $5 |
The $15 vetting fee is charged again for each re-vet after updates. Vonage requires external vetting for most campaign types, except Low Volume Mixed and Sole Proprietor. Campaigns have a 3-month minimum, billed monthly after approval, and TCR gives no refunds. Check Vonage's current pricing before you submit.
Use this checklist before you submit:
10DLC Site builds these pages and gives you the exact URLs to paste into Vonage: homepage, privacy policy, terms, and opt-in page. Because the opt-in page is public, it can serve as the link Vonage asks for. You still submit the campaign yourself, and carriers make the final decision. For other providers, see the any-provider guide.
Want to see where your site stands? Run the free site checker, or see pricing.
A new .com with hosting, SSL, a privacy policy that covers SMS, SMS terms and a compliant opt-in form, built to the requirements on this page. You submit your own 10DLC registration, and no one can guarantee approval, but a reviewer will have nothing on your site to flag.
One-time price · 14-day money-back guarantee · Daily Compliance Watch
Yes, Vonage says website information became required in 2025 for all brands except sole proprietors. The website must use a custom domain name and include a Privacy Policy and SMS Terms.
Host them at a public link and include that link. Vonage says it does not offer uploads, and the link should stay live for weeks while your campaign is reviewed.
Yes, Vonage lists a $15 campaign vetting fee per vetting event, effective July 15, 2025, charged again for each re-vet after updates. Check Vonage's current pricing.
No, Vonage prohibits public URL shorteners. Vonage says custom branded shorteners are OK.
Yes, Vonage says campaigns have a 3-month minimum, billed monthly after approval. Vonage also notes that TCR gives no refunds.
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